Manager Customer Care

Company: VirtualVocations
Location: Nashville
Posted on: September 24, 2024

Job Description:

A company is looking for a Manager, Customer Care.

Key Responsibilities:

Oversee all channels of customer support, ensuring timely and effective resolution of inquiries
Build and lead a high performing service team for operational excellence
Work with internal and external teams to optimize the customer journey

Required Qualifications:

3+ years experience managing a customer-facing team
Experience with in-house and offshore operations
Strong change management skills
Emotional intelligence and process-oriented mindset
Mission-driven mindset and ability to lead by example

Keywords: VirtualVocations, Hendersonville , Manager Customer Care, Executive , Nashville, Tennessee

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