Service Supervisor
Company: Sysco
Location: Lebanon
Posted on: October 7, 2024
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Job Description:
JOB SUMMARY
This is an Operations position responsible for supervising and
directing the activities associated with delivery. Responsibilities
include but are not limited to, collaborative direction to delivery
supervisory staff, specific direction to drivers, routing, safety,
and compliance.
RESPONSIBILITIES
Supervises the daily work and safety of delivery associates,
including adherence to standard operating procedures, adherence to
planned routes, and providing safe and efficient customer
service.
Analyzes live and historical data to ensure accuracy for
maintaining optimal delivery plans and on-time customer
service.
Supervises labor hours and directs labor activities to stay within
budget.
Recommends work schedules including stop changes, classification
changes, customer open/close times, window expectations and
provides to the appropriate person for necessary changes.
Supervises the proper selection utilization of company assets in
support of the delivery department.
Coordinates required repairs with proper departments as
necessary.
Reviews delivery productivity reporting to the appropriate
supervisor for review and determination.
Suggests efficiency ideas, cost reduction measures and assist with
implementation of delivery changes.
Interprets, trains and consistently applies company policies,
protocols and procedures including but not limited to food safety,
DOT (department of transportation), record keeping, performance
expectations, and safe work methods, etc.
Communicates with Sales Management and Marketing Associates via
email and maintains current communications board data to
collaboratively resolve any customer or delivery opportunities or
issues.
Communicates proactively with drivers and directs activities to
ensure successful adherence to daily delivery schedules and
departmental performance goals and overtime objectives.
Coordinates efforts with Transportation Road Supervisors and with
Safety Trainer to insure consistent training, conducting associate
observations, updating preferred work methods, timely accident
investigations to determine root causes, and routine safety
inspections. Makes recommendations for disciplinary action and/or
behavior modification where required based on a consistent review
of performance data metrics.
Ability to keyboard proficiently.
Utilize canned reporting.
Create specific ad hoc reports to identify areas for
improvements.
Proficient in Microsoft Office suite including Excel, Word,
PowerPoint as well as numerous variants.
Education
High school diploma or general education degree (GED)
Two or four-year college degree in Business Management, Supply
Chain Management or similar major preferred.
Experience
One to three years related experience and/or training; or
equivalent combination of education and related experience.
Professional Skills
Ability to successfully engage and lead individual and team
discussions and meetings.
Capable of working with peers and associates from other
departments, operating companies and Corporate in a proactive and
constructive manner.
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Working knowledge of Federal Motor Carrier Safety Regulations.
Ability to apply all relevant policies in a consistent, timely and
objective manner.
Ability to work in a disciplined manner and capable of following
established procedures, practices and comply with local, state and
federal regulations.
Ability to manage the pressures and stress associated with a
deadline-oriented atmosphere and customer service issues.
Demonstrates skill in making independent decisions in support of
company policies and procedures in a timely manner.
Ability to read, analyze and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations.
Ability to write reports, business correspondence, and procedure
manuals.
Ability to effectively present information and respond to questions
from groups of managers, clients, customers, and the general
public.
Demonstrate knowledge of Spreadsheet software and Word Processing
software, and ability to learn Sysco technology software and
programs.
Must have excellent computer skills.
Ability to read, comprehend, write and speak English.
Ability to add, subtract, multiply, and divide into all units of
measure, using whole numbers, common fractions, and decimals.
Certificates, Licenses, and Registrations
Complete a Sysco approved a defensive driving program
HazMat certification preferred.
Physical Demands
While performing the duties of this job, the employee is regularly
required to sit, stand, walk and use hands and fingers to operate a
computer keyboard, mouse, and telephone to talk and hear.
The employee is frequently required to sit and reach with hands and
arms.
The employee must occasionally lift and/or move up to 20
pounds.
Keywords: Sysco, Hendersonville , Service Supervisor, Other , Lebanon, Tennessee
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