New Customer Enrollment Specialist - Nashville, TN
Company: Disability Solutions
Location: Mount Juliet
Posted on: October 19, 2024
Job Description:
ABC Home Medical Supply, Inc is one of the nation's leading
urological supply providers and serves as a one-stop shop with a
comprehensive line of medical supplies and service that includes:
Urological, Incontinence, Wound Care, and Ostomy. ABC Medical is
part of the JDS, Inc family of businesses. Our service companies
possess the knowledge and expertise to deliver first-class products
and personalized home healthcare services.Location: Nashville
Department: Work Location: Remote until Nashville office is open in
Q1 2025; Nashville office with hybrid work with 3 days in the
office Work Hours: 9:30am-6pm CST Responsibilities: We are seeking
a dedicated and customer-focused individual to join our fast-paced
team as a New Customer Enrollment Specialist in our high-volume
call center. The New Customer Enrollment Specialist is the advocate
of the customers for the Company, so empathy and compassion are
paramount. The representative is responsible for the timely
processing of all new patient accounts, coordinates scheduling of
services for assigned sales representative, maintain customer files
and the production of all delivery paperwork. Develops and
maintains a strong relationship with the other departments,
including Referral Management and the coordinating Territory Sales
Manager. Customer Support:
- Handle inbound and outbound customer calls, emails, and
inquiries with professionalism and courtesy.
- Address and resolve customer concerns or issues in a timely and
effective manner.
- Adhere to all HIPAA guidelines/regulations . Communication:
- Communicate effectively and empathetically with customers to
understand their needs.
- Provide clear and concise information to customers on products,
services, and processes.
- Accurately load all patient information into working system,
generating all necessary documentation and providing a high level
of customer service to customers and ABC Territory Sales Managers.
Product Knowledge:
- Maintain a strong working knowledge of products & services,
funding sources and company policies & procedures. Develop and
maintain a strong understanding of specific requirements of
contracted providers.
- Continuously update knowledge on industry trends and customer
service best practices. Quality Assurance:
- Adhere to established quality standards and guidelines in
customer interactions.
- Participate in training sessions to enhance skills and
knowledge. Minimum Qualifications:
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic working knowledge of computer systems; Brightree
experience a plus. Preferred Qualifications:
- 2+ years in a call center environment.
- Previous experience in customer service or a related
field.
- DME or Medical experience.
- Familiarity with insurance rules and regulations. Here's what
we have to offer:
- Variety of Medical, Dental and Vision Insurance Plans
- 401k Plan
- PTO and Paid Holidays
- EAP
- Employee Discounts Job Req ID: 33700 EOE Statement:All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.Accommodations Statement:ABC Medical endeavors to make
www.abc-med.com accessible to any and all users. If you would like
to contact us regarding the accessibility of our website or need
assistance completing the application process, please contact the
ABC Medical HR Department at HR@abc-med.com . This contact
information is for accommodation requests only and cannot be used
to inquire about the status of applications.
Keywords: Disability Solutions, Hendersonville , New Customer Enrollment Specialist - Nashville, TN, Other , Mount Juliet, Tennessee
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